Terms of Use

2. Services Offered

Singular offers, among others:

• Access to the management platform in a SaaS model, through a subscription plan;
• Allocation of specialized professionals (IT outsourcing);
• Development of custom systems and applications;
• Extra services and additional modules contracted separately.

3. Registration, Access, and Account Security

Access to the platform requires registration with accurate and up-to-date information. The user is solely responsible for: (i) maintaining the confidentiality of their access credentials; (ii) all activities performed under their account; (iii) immediately notifying Singular of any unauthorized use or compromise of the account. Singular is not liable for losses resulting from unauthorized access caused by the user's failure to protect their credentials.

4. Acceptable Use and Prohibited Conduct

The user agrees to use the services ethically and legally. The following conduct is expressly prohibited:

• Sharing, sublicensing, or redistributing platform access without express authorization;
• Reverse engineering, decompiling, or attempting to extract the source code of the software;
• Circumventing or tampering with technical protection, authentication, or access control mechanisms;
• Using the services for illegal, unethical, or harmful purposes;
• Introducing viruses, malware, or any malicious code into the platform;
• Collecting other users' data without consent or in violation of applicable privacy laws;
• Developing a competing product based on the service or its components;
• Intentionally overloading the platform infrastructure.

5. Intellectual Property and License

Singular holds all intellectual property rights over the platform, including software, source code, design, trademarks, and documentation. These Terms grant the user a limited, non-exclusive, non-sublicensable, and revocable license to access and use the platform solely for their internal purposes during the subscription term. The user retains ownership of the data they insert into the platform. Suggestions or feedback submitted to Singular may be freely used for service improvement without entitling the user to any compensation.

6. Personal Data, Privacy, and Applicable Law

The user, as the controller of their patients'/clients' personal data, declares and warrants that: (i) they have obtained all necessary consents and authorizations from the data subjects whose data is entered into the platform; (ii) the data processing carried out complies with applicable privacy laws and professional regulations; (iii) they are solely responsible for decisions regarding the processing of their patients'/clients' data. Singular acts as a data processor, handling data solely in accordance with the user's instructions and for the purpose of providing the contracted service, adopting appropriate technical and administrative security measures. Data processing details are described in the Privacy Policy.

7. Costs, Plans, Extra Services, and Price Changes

By contracting our services, the user acknowledges the following financial conditions:

• Subscription plan prices are presented at the time of contracting and vary according to the chosen plan;
• Subscriptions renew automatically at the end of each billing period, unless cancelled at least 30 days before the renewal date;
• Extra services outside the contracted plan scope will be billed separately, subject to prior communication and acceptance;
• Singular reserves the right to adjust plan and service prices with at least 30 days' prior notice via email or platform notification;
• Continued use of the services after a price adjustment notification implies acceptance of the new rates;
• In the event of non-payment, access may be suspended after notification, without prejudice to collection of amounts owed.

8. Service Availability

Singular will make reasonable efforts to keep the platform continuously available. However, we do not guarantee uninterrupted availability, as interruptions may occur due to scheduled maintenance, updates, third-party infrastructure failures (cloud providers), or events beyond our reasonable control. Such interruptions do not constitute a breach of contract or entitle the user to automatic refunds, except as provided in any applicable service level agreement (SLA).

9. Limitation of Liability

To the maximum extent permitted by applicable law, Singular shall not be liable for indirect, incidental, consequential, punitive, or special damages, including lost profits, data loss, or business interruption, even if advised of the possibility of such damages. Singular's total aggregate liability to the user, for any cause, shall not exceed the total amount paid by the user in the 12 (twelve) months immediately preceding the event giving rise to the claim. This limitation does not apply to cases of fraud, willful misconduct, or violations of applicable data protection law.

10. User Indemnification

The user agrees to defend, indemnify, and hold harmless Singular, its partners, directors, employees, and contractors from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) use of the services in violation of these Terms; (ii) data inserted by the user into the platform; (iii) violation of any law, regulation, or third-party right by the user, including applicable privacy and professional regulations.

11. Force Majeure

Neither party shall be liable for delays or failures in performing their obligations caused by events beyond their reasonable control, including natural disasters, acts of government, pandemics, large-scale cyberattacks, cloud infrastructure provider failures, or power or telecommunications outages. The user's payment obligations are not suspended by this clause.

12. Suspension and Cancellation

Singular may suspend the user's access immediately and without prior notice in the following situations:

• Risk to the security of the platform or other users;
• Well-founded suspicion of fraud, abuse, or illegal activity;
• Non-payment following notification;
• Violation of the Acceptable Use Policy.

13. Data Portability and Deletion After Cancellation

After subscription termination, the user will retain access until the end of the paid period and will have 30 (thirty) days to export their data. After this period, the data may be permanently deleted from our servers, subject to any legal retention obligations. Users are strongly advised to export their data before cancellation.

14. Changes to These Terms

These Terms of Use may be updated periodically. Material changes will be communicated with at least 15 days' notice via email or platform notification. Continued use of the services after the updated Terms take effect constitutes acceptance of the new conditions.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the city where Singular is headquartered are exclusively designated to resolve any disputes arising from these Terms, without prejudice to the right of individual consumer users to file claims in the courts of their domicile.

16. Severability and Entire Agreement

If any provision of these Terms is found invalid or unenforceable by a competent court, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. These Terms, together with the Privacy Policy and other referenced policies, constitute the entire agreement between the parties regarding the subject matter herein, superseding all prior understandings and agreements.

17. Contact

For questions, suggestions, or requests related to these Terms, please contact our team at: contato@linksingular.com.